STRIP STEEL COMMUNITY FEDERAL CREDIT UNION IS BRINGING ITS MEMBERS A NEW ONLINE BANKING EXPERIENCE. IT IS CALLED VIRTUAL BRANCH! VIRTUAL BRANCH BRINGS A HERITAGE OF DEEP, FEATAURE-RICH DIGITAL BANKING TECHNOLOGY TO ELEVATE YOUR ONLINE BANKING EXPERIENCE. WITH INTEGRATED DIGITAL ECOSYSTEM, YOU CAN EASILY NAVIGATE AN INTUITIVE INTERFACE THAT WILL BRING ALL OF YOUR FINANCIAL SERVICES TOGETHER IN ONE PLACE.
BECAUSE OF THIS, WE MUST DISCONTINUE OUR ACH SERVICES THAT YOU NOW HAVE WITH NET BRANCH. THE COMPANY THAT INTERFACES TO DO THESE TRANSACTIONS CANNOT DO THEM IN THE NEW SOFTWARE ENVIRONMENT. THEREFORE MARCH 15TH THOSE MEMBERS WHO ARE DOING INTERNAL ACH’S THRU THEIR NETBRANCH WILL NO LONGER BE ABLE TO DO THIS. THIS INCLUDES PAYING THEIR CREDIT CARDS, LOANS, ETC. YOU CAN DO THIS ON BILL PAY WITH NO CHARGE UNTIL THE NEW ONLINE BANKING SITE IS READY. OR YOU CAN REQUEST THAT WE DO IT INTERNALLY AT THE CREDIT UNION EITHER ACH OR WIRE TRANSFER.
WE APOLOGIZE FOR ANY INCONVENIENCE IN THIS MATTER BUT A BETTER AND MORE SECURE WEBSITE WILL BE YOUR REWARD FOR YOUR PATIENCE.
NEW PHONE NUMBER FOR OUR FRAUD CALL CENTER PLEASE USE.
IF YOU HAVE FRAUDULENT TRANSACTIONS ON YOUR ACCOUNT FROM YOUR DEBIT CARD AND THERE IS A PHONE NUMBER THERE, PLEASE CALL THAT PHONE NUMBER AND ADVISE THE MERCHANT THAT THEY ARE NOT YOURS. SOMETIMES IT IS EASIER AND FASTER TO GET THEM TO REVERSE THEM RATHER THAN OUR FRAUD DEPARTMENT DISPUTING THEM.
IF THAT DOESN’T WORK, THEN CALL OUR FRAUD DEPARTMENT FOR DEBIT TRANSACTIONS AT 833-604-0693 OPEN 24 HOURS 7 DAYS A WEEK.
